Licence FAQs: Direct Debit and Invoices
Licences
PIN Licences/Queries
New PINs can be downloaded from CCH Central. If you are experiencing any difficulties doing this, please email uk-fin.directdebits@wolterskluwer.com, and you will receive a new PIN by reply.
Price Increase
Any renewal generated between 01/04/2023 to 31/03/2024 is subject to a price increase of 7% on what you were charged the previous year. If you have any specific questions relating to previous years increases, please raise a case in the Support Portal.
How do I increase the number of my Licences
You can increase your licences by placing a new order with your Wolters Kluwer Account Manager at any time.
How do I reduce my licences?
You can reduce your licences by informing us at least 90 days prior to the anniversary date (the day after the end date displayed on your invoice) of how many licences you require. We will then quote you the price before confirming the reduction with you. Any reduction would take effect from the anniversary date.
Where can I see the 'Customer Services' Terms and Conditions?
https://www.wolterskluwer.com/en/solutions/kluwerlawinternational/terms-and-conditions
Invoices
When will I receive an invoice?
Any renewal generated between 01/04/2023-31/03/2024 is subject to a price increase of 7% on what you were charged the previous year. If you have any specific questions relating to previous years increases please raise a case via the Support Portal.
What are the terms of payment?
Payment terms are within 30 days of the date of invoice, however you may be able to spread your payments by monthly Direct Debit. To discuss this please send email to uk-creditcontrol@wolterskluwer.com
PO numbers required on invoices
If you require a PO number to be added to your invoice, please could you email the PO number along with the invoice number to uk-taa.queries@wolterskluwer.com.
A member of the Customer Service team will then send an updated copy of the invoice to you.
Service invoices
Service invoices are payable by BACS, and are not ordinarily able to be paid by Direct Debit. If you wish to discuss this further, please contact
uk-creditcontrol@wolterskluwer.com and a member of the Credit Control Team will reply to you.
Direct Debits
Direct Debit Inquiry
If your inquiry pertains to direct debit schedules or if you wish to have your annual subscription invoice included in a direct debit arrangement, please contact our cashiers on uk-fin.directdebits@wolterskluwer.com
CCH OneClick an Direct Debit payments
If you have any questions relating to your Direct Debit, or require a new DD mandate, please contact uk-fin.directdebits@wolterskluwer.com.
Software Product Terms and Conditions!
Our terms and conditions, for both Cloud products and On-Premise software, can be viewed at:
https://www.wolterskluwer.com/en-gb/solutions/software-tax-accounting/terms-conditions