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CCH Software User Documentation

Contact Our Billing and Customer Services teams



Contact details for all requests related to billing, invoicing and renewals or Customer Service and response times on queries.


Types of Requests

Contact Email

Contact Phone Number

Response Time

Customer Services

Contract, renewal invoice or payment queries

0344 561 8181


Option 5

5 working days

License PIN Requests

Copies of software licence PINs

0344 561 8181


Option 2

24 hours (Mon-Fri)

Direct Debits

Requests for DD schedules

Specific Direct Debit payment queries

0344 561 8181


Option 5

48 hours



For payment remittance advice only

To make a payment over the phone

0344 561 8181


Option 5


E-Billing Contact

To sign up for or change your preferred e-billing address




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