Tools and Resources

Project Journal

During your implementation, your project manager will introduce you to your project journal through the creation of a project schedule. This project journal can be found on the ‘Services’ tab on your Wolters Kluwer account. Your project manager will use the project journal as the basis for your weekly project meeting to address your upcoming appointments, completed consultancy and training and risk management.

During your onboarding journey, you'll use the Support Portal to view your scheduled service appointments for training days, and session agendas.

- the URL to the Support Portal help.wolterskluwer.co.uk
- keep track of service appointments
- view service appointment agendas
- join Groups to stay updated with news of product and services.

Support Portal

Our support portal is key for access to our product support teams and to find answers to any questions you may have about our products. Please visit the support portal page to learn more.

We'll give you access to a library of online resources to help you and your team get familiar with our entire product suite.

Topics covered in this video:

- an introduction to our Support Portal and resources
- introducing Groups and Communities
- the URL to login to the Support Portal help.wolterskluwer.co.uk
- an introduction to Userdocs and the content you'll find there
- the URL to access Userdocs, userdocs.wolterskluwer.co.uk.

My Learning Portal

Accessed via the Support Portal, this is where you can access all of our eLearning for each of our products. Each course features detailed learning videos, quizzes and some webinar recordings. Your account manager will set up access for you. We encourage you to promote access to our learning portal during and after your implementations.

You'll need to manage your employees' access to cloud products, and invite new employees as they join. We refer to this role as the 'Wolters Kluwer Account administrator'. You need one nominated person to undertake this role, but you can have multiple additional people too.

Topics covered in this video:

- the URL to login to the administration page
login.wolterskluwer.eu/selfservice
- allow an existing employee to manage people
- grant an existing employee to additional applications
- add a new employee and grant access
- suspend an employee's access to all applications.

Internal Communications Plan

Click here for an example of a communication plan that can be used to:

Keep your teams informed of your CCH implementation
Define the reasons for this change
Promote stakeholder buy-in. We also have a dedicated page on How to prepare your Business for your CCH Project - CCH Software User Documentation

Other Useful Areas:

Product Information – Information on using our CCH products

Welcome Pack – Resources for all new purchases from Wolters Kluwer. You'll find information about registering for our support portal and getting in touch with professional services, to billing and the renewals process

Professional Services – Information about our supporting materials for our training and consultancy, data and technical services.