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CCH Software User Documentation

Unlocking a user

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In the event a user enters their username/password incorrectly three times they will be locked out of the system and the following message will be displayed.

‘Your account is disabled, please contact your administrator’.

Unlock account.

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The Super user/Level 1 user can reset a users lockout status by the following:

Click the settings icon, then select ‘Access settings.
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Select ‘Access settings.
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Select the tile ‘Users’.
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You will see a list of existing users
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  • Enter the username of the locked user and click on their name in the list
  • Select the ‘Account Status’ tab.

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  • Inactive user – Remove the tick, date and time stamp.
  • Click ‘Save’.

 

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