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CCH Central - Known Issues

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CCH Central - Known Issues

Last update: 2 July 2025

Date Raised ITS Description Workaround ( If applicable) Scheduled/Resolved
11/06/2025 68282 Account status icon only displays for a 'New Search' option   TBD
23/05/2025 68269 Unable to login automatically, if your Windows login has a hyphen in it   TBD
22/05/2025 68268 Append an Employee search does not work   TBD
21/03/2025 68230 Custom.dct sharing violation issue when launching Central   TBD
05/03/2025 68218 Saved list from client search based on report returns incorrect results.   2025.2
15/01/2025 68192 Extra field values do not save when you enter them first time. - Intermittently   2025.1
21/11/2024 68172 If the attachment of the email template is not accessible then we should catch the exception   TBD
15/11/2024 68167 Central database upgrade warning script error   TBD
14/11/2024 68166 Missing RowGuid from dbo.DocumentHeader which causes issues for Central and DM DB upgrade   TBD
29/10/2024 68158 User encounters GN_CheckDatabaseRole related error message when logging in   TBD
28/10/2024 68156 duplicate filter value appears in drop-down   TBD
25/09/2024 68144 A browser opens and its page Errors when multiple CCH instances are opened   TBD
15/08/2024 68119 Central Database Reorganise Index fails during DB upgrade when there are objects containing the hyphen character   TBD
24/05/2024 68057 Client Search: Search any part of name/code   TBD
26/02/2024 67970 D\Incorporated , Date Incorporated field is restricted. Prior to 1900 is unavailable   TBD
21/02/2024 67961 Fix reporting extreme performance issue   TBD
26/01/2024 67933 Export to Excel from either the SR parameter screen or from the ribbon on the face of the generated report may fail   TBD
23/01/2024 67930 Smart Reports Assignment Partner and Assignment Manager Fields duplication prevents dropdown option   TBD
12/10/2023 67848 Employee > Main > Password > Web Password is now redundant   TBD
04/09/2023 67799 Employee Security Group Report relies on Document Management   TBD
16/08/2023 67785 Assignment List > unable to Bulk update Responsibility. Error: Update Error Column 'AssignmentScheduleId' does not belong to table Table   TBD
31/07/2023 67759 DB upgrade error for Central: CCH Batch Exception: Line: 0 Procedure:fn_Contact Error Line: 60 Invalid column name 'DLNumber'. Invalid c   TBD
25/07/2023 67757 Convert to PDF changes font   TBD
11/05/2023 66678 Remove the word 'The' from Unable to travel data error message   TBD
03/05/2023 66668 Central Database upgrade error - The module 'CL_Delete_Client_Supplier' depends on the missing object 'Document.dbo.DM_DestroyDocuments / The module 'CL_Delete_Client_Supplier' depends on the missing object 'DM_SetDestructionFlag / The module 'CL_Delete_Client_Supplier' depends on the missing object 'DM_Destruction_Cleanup If NOT Licenced for CCH DM, firms can ingore, If licenced for CCH DM, contact Customer Care and Support TBD
11/04/2023 66637 Mail Merges with output via 'Publish to CCH OneClick' where an Association selected, does not list all expected OneClick activated Associated Contacts for the selected Clients.   TBD
02/02/2023 66551 Clients: Bulk update routine ignores Assignment task permissions   TBD
21/01/2023 66526 Assignments: Unable to save list   TBD
04/01/2023 66494 Convert Contact to Client does not set Default Currency   TBD
24/06/2022 66313 Smart Reports: Cannot run report, Script entered via designer isn't valid   TBD
15/05/2022 66276 Performance issues relating to missing the CO_SEC employee from the system which causes the Central Hub Service to spiral   TBD
15/05/2022 66275

Performance issue related to the size of the ActivityResponsibility table which causes a bad plan

  TBD
27/04/2022 66248 Access to employee records via other screens should be consistent with the employee search/authorisation lists   TBD

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