Community Updates
Community | Updates | Takeouts | Showcase | Case Studies | Webinars & Podcasts | News | Events | Support Team
We are continually making enhancements and updates to the Support Portal to improve your user experience. Below you will find a list of recent changes.
| Date | Update |
|---|---|
| 01/08/2023 | New press coverage x 4 and new podcasts including Accountex live |
| 18/07/2023 | New press coverage and updates to Help Guide for Admin Users in response to feedback |
| 14/07/2023 | Support Portal Tour video on homepage |
| 04/07/2023 | New webinar date published on Webinars & Podcasts page |
| 26/06/2023 | Press coverage, Support Portal webinar and our latest podcast (PRIDE edition) |
| 30/05/2023 | New press coverage plus update to help guide for new Support Portal users introducing Google Captcha into the process |
| 25/04/2023 | Latest Podcast, Press Coverage x 2 and Meet & Greet article (Ed Franklin) |
| 03/04/2023 | Uploads: Latest Podcast, Press Coverage and Meet & Greet article (Crawford Millar) |
| 20/03/2023 | Navigation: A new look and feel that is easier to navigate. This may mean that some tabs have moved slightly to facilitate better use of our tools |
| 20/03/2023 | Case Creation: Step 1 of case creation now includes pop up knowledge recommendations that may provide some insight on your question/s before you have created the case |
| 20/03/2023 | Resolved Cases: Resolved cases are now visible from within the 'All Closed Cases' tab below the cases menu to better distinguish between open and resolved/closed cases |
| 20/03/2023 | Articles: We have enhanced the look and feel of our knowledgebase articles to improve readability for you. In addition, we have included an option at the bottom of every knowledge article asking for your feedback on how helpful the article was. We would really appreciate your use of this feedback feature to enable us to improve our content further. |
| 20/03/2023 | Included 'The Heart of the Support Portal', a new section where we can share stories, meet others and be inspired. |
| 10/03/2023 | A new look and feel was introduced for the Wolters Kluwer Account login process and account activation. |