Which level of Support is best for my needs?
How can we help you?
Our search bar on the Support Portal homepage is designed to locate answers to your product or user queries. Simply type in your question using the product name and any key words that you would use in a verbal question and check the list for relevant articles.
Use Quickview to see if the article will help you. You can also filter your search based on the type of article you would like to see and the product category.
AVA Chatbot - all support options in one place
Login to the Support Portal and click the orange button located bottom right of your homepage screen to start your support journey.
Our Chatbot offers you a range of support options:
- Search our knowledge base for helpful articles
- Complete the case form and select from:
- Email support
- Telephone support
- Live chat - you will only see this option when we have a support agent available to chat
Product/User Related Questions
For specific questions about product usage or expertise, Ask the Community is a great option. You will be in touch with other product users who may be able to provide the insight you are looking for.
Raising a Support Case
If you have used our search feature and are unable to find your answer, you can raise a support case and one of our agents will email you back. You will find the cases tab in the top menu of the Support Portal. If you have never raised a support case previously, please see our step by step guide.
Urgent Support
If your support query is urgent, select an urgency reason in the Case Reason field of your case form.