CCH Software Installation Minor Release Service

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This service is specifically for minor updates in the form of service packs or hot fixes which are included in the next major release but available to customers who wish to apply them outside of the release cycle.

Our development lifecycle delivers regular major updates for our suite of products including our compliance software. This service is specifically for minor updates in the form of service packs or hot fixes which are included in the next major release but available to customers who wish to apply them outside of the release cycle.

Details of what is included in each release is available via communities. Customers and their IT support who are confident or have been trained by our teams to run the updates in house however we offer the service to run the updates on your behalf either remotely on your premise or via your hosted provider.

As part of our release update service, our consultant will discuss and plan the deployment of the CCH Suite across your business. Considering your requirements, impact of downtime, system availability, licensed modules and best practices available whilst formulating a plan for deployment. Confirmation of the schedule and agreed plan will be sent via an email.

Note: Service packages for installation updates are available for 3 minor releases. Major release are not included in the service package. Installation Minor Release Packages can be ordered via your account manager to accommodate normal business hours or out of hours (Mon-Thurs).

Note: Additional services will be required to align your system with our current release where they are more than one major version behind. Complete this technical questionnaire regarding your environment to aid discussions and planning for your project.

Once the service is complete you will receive an update installation report for your records.

Details of our currently supported environment can be found here and should be reviewed as part of planning any technical work involving the CCH Suite of products.

The update installation process can be broken down into three key steps, the details within each stage will vary based on each project with responsibilities shared with customers own IT support.

For some customer it may be preferable to arrange for an out of hours service to reduce downtime on your live systems during the core hours. This can be factored into scoping of the process.

Pre-Update

Review of current infrastructure
Review of items requiring update
Impact assessment to business operation
Update schedule planning and key tasks allocation including backups

Server Side

Verification of environment and prerequisites to ensure compatibility
Validation of resources to optimise performance
Backup planning and execution for failsafe
Execution of update

End User Side

Update of end user deployment methodology
Deployment to key workstations
Deployment to Terminal Server/Remote Desktop Servers
Advise on and configure process to assist office wide deployment