Skip to main content
CCH Software User Documentation

CCH KPI Monitoring Upgrade v10.6.4

Update Guides Banner.png

 

Upgrade process for KPI Monitoring

Introduction 

This guide explains how to update an existing install of the KPI Monitoring V10.x to latest release version. 
Full administration rights are required to successfully complete the update.
The instructions are  aimed at IT professionals and clear awareness of site architecture and configuration is required to complete the process. 

Preparation

KPI Monitoring latest release version is 10.6.4.  Verify the version that you are currently operating before proceeding

Log  into the Admin portal and check  the welcome page.

clipboard_efaed807750059f1757b38fa2e8986ba5.png

Confirm the version that you currently have installed.

Note: For versions lower than V10.4.0  please contact us (as the upgrade process requires further assistance.)  

Versions V10.1.0 or higher can be upgraded with following process.

Update Process

  1. If using SQL Management Studio, ensure that you an have up-to-date backup of KS_Epak, KS_Object, KS_Inbox databases.
  2. If available, power down the server hosting the KPI Monitoring Portal website and execute snapshot /backup of the server.
  3. Click here Download the latest release installer and then Unzip the file  
  4. Locate the setup.exe and launch the application on the server hosting the KPI Monitoring Portal

clipboard_ecf88d8001bef79eb9dbb5749ad22e771.png

The installer is password protected. The password can be obtained from our support team please create a case ( login required)

clipboard_e3027ff8149c634ee78fd55436afbfc6c.png

The installer will detect any previous version of KPI Monitoring residing on the server and alert you to perform an upgrade to be carried out.

Click Yes to confirm and continue.

clipboard_e901aa6da7840cd3231ce200cfd5f4287.png

Allow the installer to decompress and then click Next when prompted.

clipboard_ecec023c4dcfa4e226212ed7173533201.png

The Installer will then carry out the installation update to KPI Monitoring

clipboard_e73f8184ce1261d9a13c0779cd1cd89b5.png

Once completed it will prompt you with a reminder that browser cache on your active profile needs to be refreshed prior to reloading the application.
Click OK.

clipboard_ef0642af0fbbeae22858cab53d6808d8d.png 

Then when prompted, click Finish to end the update process

clipboard_e87a1b07ea8810f21552aaeb5b3a56201.png

Launch the browser of your choice: Google Chrome or Microsoft Edge are advised. 

Clear your browser cache as instructed in pop-up above

Log into portal direct via favorite or using the desktop iconclipboard_ee4ece12400d459b8d2943c9a8e34cd6d.png

Verify that the Version number has been incremented accordingly, below is an example 

clipboard_e474948f3b4f96f541e1d2927271e81e5.png

 

This completes the update of KPI Monitoring

 

 

  • Was this article helpful?